FREQUENTLY ASKED QUESTIONS

FAQ

Setting up a Business in a Dubai Freezone

A freezone is an area where business can be conducted without the usual restrictions that are applied to foreign companies, such as requiring a partner who is an Emirati national, or being liable for corporate or income tax.

One of the many advantages of setting up your company with DAFZA is that we allow 100 percent foreign ownership. This means you do not require a partner with UAE nationality to start a company with DAFZA.

No, corporate or income tax is levied on companies or individuals operating within DAFZA.

DAFZA regulations require a minimum of one shareholder and a maximum of 50 to form a company.

The minimum share capital for a DAFZA company is AED 1,000.

No, even though DAFZA is conveniently located near Terminal 2, it is not part of Dubai International Airport.

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FREQUENTLY ASKED QUESTIONS

Government Services

Employees Contract Management

Yes, the service is available on the Customer Portal (CRM).
Due to the current situation of COVID-19, all express services are halted.
Yes, it is required in order to avoid the cancelation of your EID application.
From the date of your medical test and the collection of Biomatrix (if required), it will take 3 to 4 working day.
In the time being no one is permitted to enter the UAE due to Covid-19
No, you can’t during this period, until announced otherwise.
DAFZA head office team will be working remotely. Kindly send an email to CustomerCare@dafz.ae or contact (+971) 600 5 32392 for any enquires.
You must contact immediately (+971) 4 609 5000.
Yes, you can leave the country before the notice date mentioned on the cancelation document.
No, you can apply for the service through the Customer Portal.
Since the candidate(s) are inside the country, we can still process their employment visa.
Currently we cannot process any outside application.

Due to COVID-19 the immigration department immobilized all outside visa types starting from 17th of March 2020

For any further Government Service enquires or service requests that are not available in the Customer Portal (CRM) kindly contact us on (+971) 600 5 32392 or send us an email to TenantRelations@dafz.ae​​ Please visit the FAQ’s available in the Customer Portal for more information.

Sales

Please contact our call center on (+971) 600 5 32392​​​.
Kindly contact Ms. Ria Peralta Ocoma on (+971) 4 202 7945 from 7:30 am – 2:30 pm (Sunday – Thursday).
Kindly contact Mr. Rahim Jumani on (+971) 4 202 7218 from 7:30 am – 2:30 pm (Sunday – Thursday).
Kindly arrange a mee​ting 3 days in advance with your sales personnel and kindly provide the health declaration form when sending a meeting request.

Interior Design

For any Interior Design enquires or service requests, that are not available in the Customer Portal (CRM) kindly contact us on (+971) 600 5 32392 or send us an email to _InteriorDesign@dafz.ae 

For any emergencies, you can contact the following representatives:
– Fatma Al Marzooqi: (+971) 55 456 6045
– Samah Badawiyeh: (+971) 50 656 2250
– Shaima Al Qassim: (+971) 50 801 0101

Lease & Licensing

For any Leasing & Licensing enquires or service request that are not available in the Customer Portal (CRM) kindly contact us on (+971) 600 5 32392 or send us an email to _Lease&LicensingDepartment@dafz.ae​

Health & Security

For any Health & Security enquires or service requests that are not available in the Customer Portal (CRM) kindly​ contact us on (+971) 600 5 32392 or send us an email to _Security@dafz.ae

For any emergencies, you can contact the following representatives:
– DAFZA Control Room: (+971) 4 202 7227
– Abdulrahman Shahin: (+971) 50 420 008
– David Ndungu Mutiso: (+971) 50 682 7988

Customer Service

For any Customer Service enquires or service requests that are not available in the Customer Portal (CRM) kindly contact us on (+971) 600 5 32392 or send us an email to CustomerCare@dafz.ae

Facility Management

Yes, we are sanitizing all common areas on a daily basis including lifts, receptions, door handles, washrooms and pantries.
No, but we can provide the suppliers details upon request. In addition, the tenant requires to seek approval from DAFZA prior to the sanitization. 

Note: the office needs to remain vacant for at least 12 hours after sanitization

Yes, usually deep cleaning is provided one time depending on the available slot.
We provide cleaning twice a week. If you require additional office cleaning, then a quote will be shared with you and a separate team will be allocated for this task. 

For any Facility Management enquires or service requests, that are not available in the Customer Portal (CRM) kindly contact us on (+971) 600 5 32392 or send us an email to CustomerCare@dafz.ae

​Note: If you are facing pest control issues kindly contact us on our helpdesk at (+971) 800 323936 or (+971) 04 202 7773

ICT

For any Technical enquires or service requests that are not available in the Customer Portal (CRM) kindly contact us on (+971) 600 5 32392 or send us an email to ​CustomerCare@dafz.ae​
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