Dubai Airport Free Zone , How to start a business in Dubai

Vision, Mission & Values

Dubai Airport Freezone's persistent motivation and ambition is to be the premier provider of business services for demanding international consumers. In the heart of our company lies our positioning 'Raising Standards' plus a vision and mission statement that guides us on how we conduct our business.

DAFZA’s Corporate Responsibility in Dubai

DAFZA prides itself on its corporate social responsibility (CSR) in Dubai. It is a process with the aim of embracing responsibility for the company’s actions and creating a positive impact on the environment, consumers, employees, communities, our partners, and all other members of the public sphere who may also be considered as stakeholders.

CSR enables DAFZA to actively participate in local and national efforts to support and ensure the welfare of all members of the community.

DAFZA’s extensive CSR Policy ensures that internal CSR initiatives are efficiently executed, have a maximum impact, and are well-aligned with local and national social development goals.


DAFZA’s CSR Vision, Mission and Values

CSR vision

Building the UAE’s human and social capital by nurturing and ensuring healthy, educated, enterprising and sustainable communities.

We also want to be everyone’s first choice as a communications partner in each community we serve. Bringing people closer together, overcoming communication barriers, and helping communities we are a part of.

CSR mission

To empower communities by creating multiple opportunities and providing platforms for the underprivileged by promoting inclusive growth which is holistic, sustainable and socially uplifting, thus enabling them to emerge as significant contributors in the UAE’s growth story.

We also aim to innovate friendly, rewarding and valuable communications services, working together as one, and ultimately bringing a smile to everyone we serve.

CSR values

DAFZA operates according to corporate values stemming from the company’s heritage throughout its years of operation. This is achieved through:

  • Pioneering: We encourage a culture of investment pioneers to actively seek new opportunities for growth, engaging all our stakeholders to contribute to our success.
  • Honesty: We promote open communication with all of our stakeholders, establishing long-lasting, fruitful relationships based on trust and mutual respect.
  • Commitment: We strive to be committed in everything we do, whether it’s providing the latest and best products and services to our customers, delivering value to our shareholders or contributing to our communities.
  • Passion: We consider that passion and heart are cornerstones of our organization and the key to driving our success in effectively serving our stakeholders and offering them the means to fully benefit from our experience and expertise.
  • Teamwork: We believe that working together as a team is the key to our business and we aim to foster a collaborative and friendly work environment where each team member is a partner in our company’s success.
  • Excellence: We strive for excellence across our operations and are dedicated to achieving our goals and objectives as one holistic group.

DAFZA Partners

DAFZA has a selected community of partners, the business community is organized to help your business thrive and ensure your team stay's safe.


Our commitment to delivering excellent services is driven from DAFZA leadership's vision, dedicated team work and the ability of people working at the freezone. This is recognized by the many international certificates and awards received by DAFZA which increases our responsibility to continue maintaining our competitive edge and leading role.

The following is the list of awards received by DAFZA thought the years.


  • 2014:
    Dubai Quality Award (DQA) Palladium Award for the Balanced Scorecard HH Sheikh Hamadan bin Mohammed Award for Best Customer Service
  • 2013:
    Best Economic Free Zone in the Middle East, FDI - Financial Times Group E-Gov Excellence Awards, Pan Arab Excellence Awards Academy
  • 2012:
    Richard Goodman Strategic Planning Award, Association of Strategic planning, USA E- Government Web Award, the Internet Award Academy in Middle East & Arab Organization for Administration Development Best Economic Airport Free Zone in the region and second internationally, FDI Magazine - Financial Times Group
  • 2011:
    Best Economic Airport Free Zone in the region and second internationally, FDI Magazine - Financial Times Group DHDA - Dubai Human Development Award - Dubai Economic Department Read more

ISO certifications

  • ISO 50001 (Energy Management System)
  • ISO 28001 (Security Management System)
  • ISO 20000 (IT Service Management)
  • ISO 10002 (Customer Complaints)
  • OHSAS 18001:2007 (Occupational Health and Safety)
  • ISO 9001:2008 (Quality Management System)
  • ISO 14001:2004 (Environmental Management System)
  • ISO 27001:2005 (Information Security)

Dubai Airport Freezone is a member of the Dubai Quality Group, the European Foundation for Quality Management (EFQM) and Emirates Environment Group.

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