84% Employees satisfaction index for DAFZA in 2013

30 March 2014

Dubai-United Arab Emirates, March18: A staff satisfaction survey conducted by Dubai Airport Freezone (DAFZA) has shown that 84% of employees were satisfied with their organisation last year.

The 2013 staff satisfaction survey, which included 215 DAFZA employees working in 16 departments, covered 14 areas where results revealed a rise in staff satisfaction with 90% with safety and health, 88% with communication and participation, 88% with the working environment, 88% with facilities and services, 88% with environment and society, 87% of employees happy with general impression, 86% with the working relation with their line managers,85% with style of leadership, 85% with work, 84% with office logistics, 82% with motivation, delegation and empowerment and 81% with organisation, management and transparency.

Commenting on the survey, Yousuf Behzad, Executive Director for Human Capital & Marketing Division, DAFZA, stressed that staff satisfaction is important for the organisation as it affects the level of productivity and quality of performance among employees.

“The study shows a year to year rise in staff satisfaction as we take care of our employees and pay greater attention to their needs and expectations. We aim to enhance their sense of belonging to our organisation and their loyalty to their jobs so that they can give their best. There is a close connection between staff satisfaction, loyalty, productivity and quality of performance,” Behzad explained.

DAFZA constantly works on developing and improving the working environment and catering to the needs of its staff.

To achieve further staff satisfaction levels, the survey also focused on areas of improvement at DAFZA during the coming years, including reward and appreciation, recognition policies, listening to staff views, development of training programmes, staff follow-ups by line managers, development of staff skills, encouraging employees to work in teams & innovation.